Need Help? Email Ruthie at info@starskills.com.au
PLEASE WHITELIST THIS EMAIL ADDRESS IN YOUR INBOX
IMPORTANT WE ARE NOT TAKING ANY NEW MEMBERS AT THIS TIME

Starskills Club : The Animal Project
Early Learning Program you can do with your baby, toddler and preschooler at home

EYLF Professional Development + EYLF Resources
 Online PD designed to make the EYLF easy to understand and implement.

Start Your Online Preschool
 Stay with your family, work from home  grow your online early learning business!

ONLINE PD + TRAINING FOR YOU Start the EYLF Training created for you and your early learning team.

Starskills Education
 Early Learning Education Resources for Parents + Educators of Babies, Toddlers and Preschoolers

Early Learning Songs + Stories
Make sure you subscribe for our songs, stories and upcoming projects!

Frequently Asked Questions
PLEASE MAKE SURE YOU WHITELIST info@starskills.com.au in your EMAIL INBOX to ensure you get your products.

Question #1. I can't seem to LOGIN, why?

1. Firstly please check your purchase is current. ie. Access to content is based on being a current customer. Take note of how long you have to access your content. For example printable downloads have 48h hours to download. A course is usually 6 - 8 weeks depending on the length of the course.

2. Sharing logins will impact your user experience dramatically. 

3. You can reset your password from the login page.

Of course if you have any questions please don't hesitate 

Question #2. I have lost my password

Your password will be in an email sent to you. Please check your emails. 

Question #3. Can I pay with PAYPAL?

The short answer at this stage is no. The long answer is too long to explain ;) Thanks for asking though x


Question #4. My download never came, now what?

Sometimes your emails go to SPAM

Whitelist us in your email inbox (Create a filter in your inbox especially for Starskills)

This solves things 99% of the time

Wait about 15 minutes to be sure it definitely hasn't come


Question #5. How do I unzip my files

Occasionally a file will not unzip!

Please make sure you are downloading from a computer. 

I have got a few tips below but google is your best friend here....

Here are some tips. 

WHAT IS A ZIP FILE?
A ZIP file is a compressed folder containing multiple files – usually very BIG files!

Windows Vista, 7 & 8 have a pre-installed unzip feature that enables users to simply click on the zip file to view content without having to unzip.

If the original ZIP file is created by a MAC user, then an additional .ds file is embedded within the ZIP file.

IN THESE CASES, VISTA 7 & 8 USERS NEED TO:
“Right click” on the ZIP file
Select “Extract all”
Select a “Destination”
Select “OK”
Click on the folder where it is now saved and the contents will appear
XP USERS
“Right click” on the ZIP file folder
Select “Open with”
Select “Choose program”
Select “Compressed (zipped) folders”
Check “always use selected program to open this kind of file”
Select “OK”
THIS WILL ENABLE XP USERS TO OPEN ZIP FILES AS A WIN 7 OR 8 USERS.
“Right click” on the ZIP file
Select “Extract all”
Select a “Destination”
Select “OK”
Click on the folder where it is now saved and the contents will appear.
MAC USERS
On a MAC, simply click on the product ZIP file and a folder should appear. If this doesn’t work, hold down the control key and click the product file icon. Choose “open with” and then select “archive utility”.

Or, you can use a free program like 7-zip to open ZIP files:

You can download this free application from here: http://www.7-zip.org/

**Finally, there are online ZIP file opening websites that you can utilize such as:

http://unzip-online.com/zip